Returns & Exchanges

At THATCH, we want you to be completely satisfied with your purchase. We offer a 30-day return window for all unworn apparel and accessories in their original condition with tags attached.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid shipping label provided via email and secure it to your package.

• 3.
  Pack and Ship

  Place your items in their original packaging and drop off the parcel at any authorized carrier location within 7 days of receiving your label.

• 4.
  Receive Your Refund

  After our quality control team inspects your return, a refund will be issued to your original payment method within 5-10 business days.