Frequently Asked Questions

Everything you need to know about shopping with THATCH.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that final sale items are not eligible for return or exchange.

How do I care for my THATCH garments?

To maintain the quality of your pieces, we recommend following the specific care instructions on the inner label. Generally, we suggest cold hand washing and laying flat to dry for delicate fabrics.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Can I track my package after it ships?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.